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Copperleaf Spa Policy

  • Please arrive 15 min prior to your appointment
  • Reservations: Booking prior to arrival is recommended to secure treatments
  • Credit  Card or gift voucher number is required at time of booking
  • 24 hours advance notice is required for cancellations or rescheduling, after which 50% of the treatment(s) will be charged for
  • Late arrivals will have their spa treatment times reduced accordingly
  • Prices are subject to change without notice
  • Mobile phones to be turned off upon arrival 
  • Management and staff are not liable for loss or damage to personal property – Please leave valuables at home
  • Treatments and Packages are non-refundable, non-transferable and may not be exchanged for other treatments or products
  • Gift vouchers are valid for treatments only and will not be exchanged for products or cash
  • Any treatments booked on a Public Holiday and Weekend will have to pay treatments in full in advance.
  • Treatments are only available to persons 16 years and older.